Customer Support

All Pooled Networks systems are unmanaged, meaning that once we have delivered a system with a working operating system and control panel (if requested) we will only provide network and hardware support. Please do not contact our support department for any software related issues as we will not be able to assist you. Do not contact our parent company, Steadfast Networks regarding any support issues, otherwise your account will be assessed a $5 fee per incident.

Contact Information for Hardware and Network Support

Email: support@pooled.net
Phone: 312-602-2683

Software Support Resources

Steadfast Networks Forum - http://steadfast.net/forum/ (A great resource. If you have any technical questions do not hesitate to ask and as our staff and customers will be happy to assist you with issues in their spare time.)
Steadfast Networks Dedicated Server Knowledgebase - https://support.steadfast.net/index.php?_m=knowledgebase
Plesk Docs and FAQ - http://www.sw-soft.com/en/support/plesk/
InterWorx Documentation - http://www.interworx.com/support/docs/iworx-cp/index
DirectAdmin Documentation - http://www.site-helper.com/
cPanel Documentation - http://www.cpanel.net/support/docs/index.htm